Refund policy

Return & Refund Policy (Easy Returns)

At Shopzen, we ensure you receive the right product in good condition. If there is any issue, we’re here to help.

Easy Return Window ⏳
  You can request a return or replacement
  within 48 hours (2 days) of delivery.

  Please check your product as soon as it arrives.

Eligible Cases ✅
  Damaged or defective product
  Wrong product received
  Replacement not available

Replacement Option 🔄
  We offer a fast replacement for
  damaged or defective items.

  All returns are verified before approval.

Refund Processing 💳
  Prepaid orders: 3–5 working days
  COD orders: 2 working days (UPI/Bank transfer)

How to Request 📩
  Contact us within 48 hours via:

  Email: support.shopzen@gmail.com

  Please share:
  Order ID
  Registered mobile number
  Issue details
  Photo or video proof

Quality Assurance 🛡️
  All products are checked before dispatch
  to ensure good quality.